Refund and Returns Policy
Effective Date: July 20, 2024
At Nelz IT, we are committed to providing reliable and results-driven IT support and online marketing services. As our offerings are primarily digital in nature, we maintain a strict refund policy as outlined below.
1. Digital Products & Services
All services and products provided by Nelz IT—including IT support, online marketing, and other digital solutions—are considered non-tangible digital goods, and therefore, are generally non-refundable once delivered or initiated.
2. Refund Eligibility
You may request a refund within 3 days of purchase only if:
- We are unable to fix or resolve the issue or deliver the promised service
- You have cooperated fully and provided all required access or information for us to deliver the service
- The service has not been used in a way that violates our Terms of Service
3. Non-Refundable Situations
Refunds will not be issued if:
- You change your mind after purchase
- The issue is resolved within the 3-day window
- You fail to provide necessary access, information, or support required to complete the service
- The dissatisfaction is based on subjective preferences rather than service performance
4. Requesting a Refund
To request a refund, email us at info@nelzit.online with your:
- Full name
- Order or service reference
- Reason for the refund request
- Any relevant screenshots or communication records
We will review your request and respond within 5 business days.
5. Final Decision
All refund decisions are at the sole discretion of Nelz IT. Approved refunds will be processed to the original payment method.
6. Contact Us
If you have questions about this Refund and Returns Policy, please contact us at:
📧 Email: info@nelzit.online
🌐 Website: www.nelzit.online